Our 20 year old builder-grade aluminum windows needed replaced. All of the seals had failed and dirt sifted in on windy days. We sat through several sales presentations. The majority seemed to be hype and it seemed like some would say anything to make the sale. Everyone claimed their windows were the best, their installation is the best, their warranty is the best. Prices ranged from $10,000 to $40,000 for the same 17 windows and one company's price kept changing based on how we financed those windows! Another company didn't even have a local sales team. All the calls went to a call center in another state. Our experience taught us one thing. You must do research on the actual windows the company is presenting and you must do a comparison between those windows. Then you have to consider the service you will get after those windows are installed. Only one company, Window Depot of DFW, offered great windows at a lower price and employs people who truly understood the product. Shayne didn't just show us the features, he explained the features and was able to talk about the pros and cons and even how the same features in other company's windows would actually perform in the field. He was calm, honest, and upfront, not at all a high-pressure person. Still, we didn't just take his word for it, we researched those actual windows and found out that Shayne's information was spot-on. Turns out that we didn't need to spend 40 or even $30,000 to get high quality replacement windows! It took five weeks for our windows to be manufactured, the main delay being an eyebrow window which is considered specialty. Shayne and the installation crew, led by Jim, kept us up-to-date during that time. The crew arrived a little early on installation day (having sent a text message that they were on their way) and worked around our pets (inside outside etcetera). Shayne stopped by about halfway through the install; that's something you don't often see from any company! We watched very carefully and the crew answered all of our questions, explaining what they were doing as they went and never indicating that our questions were annoying or slowing them down (although I'm sure it did). Jim walked us through the operation of the windows including how to open the double hung windows inside of the house so that they could be cleaned without having to get out ladders or taking off the outside screens. At the end of the day everything was picked up, swept, vacuumed, bagged, and taken away and, except for the beautiful new windows, you would never know that a crew had been here. No money was asked for upfront. We financed the windows and Shayne came by the next day to have us sign paperwork. We had discovered the evening before that two of the windows were a little scratched up and Shayne arranged to have new sashes made, which they will put in for free! We previously had solar screens on our aluminum windows and were worried that the Window Depot product wouldn't keep out the sun. We ordered full screens on the front windows just in case we needed to come back and spline in solar fabric. But after a week it looks like we won't need solar screens anymore. The sun doesn't stream through the windows like it did on the old aluminum ones and even when it is near a hundred degrees outside, the inside of the window feels room temperature. These windows are also much quieter. We used to be able to hear the air conditioning compressors come on, but not anymore! The street noise is almost non-existent. We can barely hear our (dog barking) doorbell when we are outside. Overall, we are extremely pleased with the entire process and the windows. Can't wait to see how much our electricity bill drops!
